Warning | Users Voice Concerns About Changing Compliance Practices at Changelly
Frustration mounts as thousands of users report that their cryptocurrency on Changelly has been frozen for over five months. Many are grappling with cryptic automated responses and minimal communication from the platform, raising serious questions about its compliance practices and motives.
Users Share Stalled Transactions
In December 2024, one user reported their experience of swapping XRP for Monero (XMR), only to find their transaction placed under an AML/KYC review. Despite submitting required documents, they received little clarity on their case. As of May 2025, they said, "It's been five months without progress."
The community echoes similar frustrations. One individual stated, "There are thousands of people complaining about Changelly online. Most found success after consulting with a lawyer." Many believe legal consultation may provoke the exchange into action.
Changing Compliance Practices Under Scrutiny
A new comment highlights concerns, stating, "Changelly are one of the ones doing way more than ordered to by gov for AML. Boycott!" This sentiment suggests a perception that Changelly may be exploiting compliance measures for financial gain or market cap inflation.
Investigations reveal that Changelly operates through Marella LLC, a shell entity based in Saint Vincent and the Grenadines, complicating legal recourse for users. Concerns are mounting that the prolonged freezes are not mere compliance delays but are indicative of a potential strategy to withhold user funds without meaningful oversight.
"This pattern of delaying funds is alarming and could jeopardize user trust in crypto services," stated a concerned community member.
Voices in the Crypto Community
Amid growing skepticism, warnings against using Changelly are spreading quickly. One user cautioned others, "Don’t use Changelly; they take coins for themselves to line their own pockets." Calls for legal action are intensifying as many advocate for decentralized exchanges instead, asserting, "They are better than CEX."
Key Insights
📊 Thousands report cryptocurrency frozen for over five months.
⚖️ Consulting a lawyer has helped some users recover their funds.
🚫 Strong calls for a boycott of Changelly based on compliance practices.
💡 Advice to use decentralized exchanges is gaining traction among frustrated users.
As the situation develops, Changelly users remain anxious about the fate of their investments. Will they see their funds realigned, or is this the new norm for crypto services? Ongoing discussions on various crypto forums underscore the urgency and complexity of these issues.