Coinbase Users Slam Company | Stuck Funds Spark Outrage

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A growing number of Coinbase customers are voicing their frustrations over unresolved issues involving the now-defunct Web3 wallet. Funds have been inaccessible since December 2024 for some, as Coinbase appears unwilling or unable to assist.

The problems began when users noticed restrictions on their accounts, locking their funds. A user who reported the situation detailed their recent interactions with both Coinbase and a third-party service, Flexa, which seems to have provided more clarity and assistance. This user stated, "Flexa has been more helpful in every way," contrasting sharply with Coinbase's lackluster support.

Flexa's latest communication indicated that their attempts to resolve the issue—relying on the now unsupported TransferByPartition method—came to a halt due to Coinbase's withdrawal of support. They advised users to reach out again to Coinbase, urging for escalation to a specialized team that can potentially resolve the issues. This dependency leaves customers frustrated, as they question what more they can do to retrieve their locked Amp tokens.

The Community Response

Feedback from users on social platforms is overwhelmingly negative. Many feel abandoned; others outright criticize Coinbase's lack of communication and transparency. This sentiment echoes the user's quote, "If we had known that Coinbase would ever disable their Web3 Wallet in this way, we certainly would have tried to discourage its use."

Despite calls for accountability, many users express concerns over the lack of robust responses from Coinbase's support team. A recurring theme is the belief that users should not have to navigate such challenges when dealing with online wallets, especially with funds tied up for months on end. In light of this, it raises the question: are financial platforms living up to their responsibility toward users?

Key Themes Emerging from the Frustration

- 💬 Users express distrust in Coinbase's support channels

- 📈 Flexa emerges as a more reliable communicator

• 🔒 Many funds remain locked with no clear resolution in sight

"This outcome is deeply frustrating to us, and we wish there was more we could do" - Message from Flexa

Current Status and Community Impact

As of April 2025, users are still left without access to their funds. The problems highlight the struggles customers face with cryptocurrencies, drawing attention to the importance of reliable support from financial service providers.

Major Insights

- ⚠️ of users feel neglected by Coinbase's support

• ✉️ Flexa delivers improved customer service despite the obstacles

• 💔 "This is scary" - Community sentiment reflects anxiety over lost funds

Coinbase's apparent disengagement from users facing these issues raises critical concerns about user security and operational integrity. As these events unfold, customers are left waiting for a resolution that seems increasingly elusive.

For more information on cryptocurrency and wallet security, check Coinbase's official site or visit Flexa's support page.

Stay tuned for further developments in this ongoing situation.