Coinbase Users Stuck in Infinite Verification Loop | KYC Process Under Fire
Edited By
Mei Lin
A rising number of Coinbase users report being trapped in an unending verification loop due to a country mismatch error. Frustration mounts as many attempt to switch their country settings without success, despite submitting required documents.
Users Share Their Struggles
In a recent forum post, one user described their ongoing battle with Coinbase's verification system:
"I haven't been able to login to my account for 5 years. Country mismatch it goes on and on in an infinite circle."
The user’s attempts to change their country settings were initially acknowledged by Coinbase, who requested additional validation via a face match link. However, the real snag occurred at the two-factor authentication (2FA) stage, where verification texts went to an old phone number.
Key Challenges Identified
Country Mismatch Issue: Users often encounter repeated messages stating a country mismatch, even after submitting valid identification.
2FA Accessibility: Many have lost access to their old phone numbers, making 2FA a roadblock.
Unhelpful Support Responses: Despite submitting required documents, many receive only boilerplate responses and links to repeat the verification process.
"After countless emails of Coinbase sending me redundant verification links, I still can't log in," expressed another affected user, referencing their ongoing frustrations with case number 21981049. "We’re manually reviewing your ID I guess I’ll wait another 48 hours."
Community Reactions
Reactions in the forums have varied, but the general sentiment leans negative as people express dissatisfaction with the customer support they have encountered:
"If you’re experiencing an issue, please contact us directly," a response from a Coinbase representative indicates a need for more direct communication and assistance.
"Appreciate your patience as we work to assist you," they add, while many wonder if longer wait times will ever yield resolution.
Of particular concern is the repetitive nature of requests for documentation. Even users who have successfully provided proof of address find themselves in the same cycle minutes later.
Key Insights
🔄 Infinite loop: Users are caught in a repetitive cycle of verification.
📱 2FA hindered: Access issues due to outdated phone numbers.
📬 Support gaps: Basic customer support fails to resolve individual account issues.
As frustrations grow, users are left wondering: How to break free from this seemingly endless verification nightmare? Solutions have yet to surface, but more stories continue to emerge as people share their accounts online.