Edited By
Lucas Martinez
A wave of frustration is hitting users of the crypto exchange Mexc as many report problems withdrawing their funds. Since April 15, 2025, complaints have flooded in, highlighting a troubling KYC (Know Your Customer) process that appears to hinder access to previously deposited cash. Users are voicing their concerns over being unable to get support when facing obstacles in the withdrawal process.
Many users have taken to forums expressing their discontent after finding themselves stuck in a frustrating cycle of failed KYC attempts. "I tried multiple times, and they keep saying I failed," one user stated, raising awareness about the disconnect between accessibility for deposits and barriers to withdrawals. Previously, they could deposit funds without KYC; now, itβs a different story.
Interestingly, this inconsistency in the platform's policies is adding fuel to an already fiery debate among crypto enthusiasts. Many are questioning why Mexc allows deposits without sufficient verification but suddenly requires KYC for withdrawals.
As discussions heat up, three notable themes are emerging from user reactions:
Support Deficiencies: Users report a lack of efficient support from Mexc when having issues with KYC.
Policy Inconsistencies: Complaints underscore the apparent contradiction in the platform allowing deposits without KYC yet enforcing it for withdrawals.
System Trust: The ongoing issues raise doubts about the reliability and integrity of Mexc.
"This process is ridiculous. Iβm unable to withdraw my money due to their KYC problems," another user expressed in frustration.
The sentiment in these discussions skews negatively, with frustration dominating the conversation. As users rally together, many are calling for answers from Mexc on how these challenges can be rectified.
As the dialogue continues, the impact on the community grows evident. People are bonding over shared struggles, pushing for better customer service and clearer procedures. Some are even exploring alternative trading platforms after feeling disillusioned.
β Users face challenges with KYC processes that restrict fund withdrawals.
βοΈ Many report zero support from customer service on these issues.
π "Why do they allow deposits without KYC but require it to withdraw?"
As it stands, users of Mexc remain in limbo regarding their withdrawals, while support systems appear to lag behind the rising demand for clarity and resolution. With the situation developing, those impacted are eager for solutions and a comprehensive response from the platform.