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Ledger's 2019 upgrade dilemma: users demand answers

Ledger Users Demand Clarity Amid Mandatory Upgrade Concerns | Discontent Spreads

By

Liam Johnson

Jan 24, 2026, 10:16 PM

Edited By

Sofia Petrov

Updated

Jan 25, 2026, 06:47 AM

2 minutes of reading

A close-up of Ledger hardware wallets displaying a notification for mandatory upgrades, highlighting user concerns about security and device updates
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A wave of frustration is sweeping through Ledger users as many find themselves unable to access their assets without completing mandatory upgrades. This predicament has led many to explore alternatives, with some considering a switch to Trezor amid growing concerns about safety and user rights.

Growing Frustration

In forum discussions, users have voiced their shock about the changes they encountered since their last device usage in 2019. The shocking revelation that upgrades are now necessary to view assets has raised alarm bells. One user shared, "I canโ€™t view my assets unless I upgrade?" This dramatic policy shift has created an uproar in the community.

Users are not just concerned about access; they are also questioning the safety of these upgrades. A user who recently upgraded reported, "It crashed during the process, and I panicked while restoring with my seed." The incident highlights potential risks involved with the mandatory upgrades, further driving sentiments towards exploring other wallet options.

Exploring Alternatives

As dissatisfaction grows, many are contemplating migrating to Trezor or other hardware wallets, citing a better experience. One user commented, "Trezor provides a way better experience right now," reflecting a sentiment shared by many who have turned to competitive alternatives.

However, there is hesitance too. Some users worry that Trezor might also face similar upgrade issues. "If youโ€™re telling me Trezor canโ€™t be upgraded? Wow, Iโ€™m never even going to look at them now," one user remarked. This skepticism suggests uncertainty about the reliability of competing products.

Key Issues in the Community

The discussions continue to reveal major themes, encompassing:

  • Skepticism about upgrades: Users question the safety of mandatory upgrades, fueling fears over losing access to their assets.

  • Seeking alternatives: Many are now considering other wallets after expressing dissatisfaction with the upgrade policy.

  • Concerns about data security: Past data leaks have caused mistrust, prompting users to rethink their loyalty to Ledger.

"I had a Ledger Nano S since 2019. Since then, Ledger leaked my data", wrote one frustrated user, emphasizing a growing distrust in Ledgerโ€™s handling of security.

Moving Forward

The ongoing dissatisfaction hints that if Ledger doesnโ€™t clarify its upgrade policy or address user concerns soon, a significant segment may shift to other hardware wallets. Experts estimate that up to 30% could make the switch over the next year. User autonomy and security are paramount, making it crucial for Ledger to regain trust among its community.

Key Insights

  • โš ๏ธ Mandatory upgrades now required for asset visibility

  • โณ Continuous rise in concerns over user autonomy

  • ๐Ÿ’ฌ "I swear these are all paid Trezor shill posts" - A common sentiment among dubious users

The waves of discontent surrounding Ledger's upgrade policy underline the ongoing struggle for control and security in asset management, echoing sentiments seen when users explore alternatives amidst rising dissatisfaction.