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Nexo's loyalty update: a year of broken promises

Nexo's Loyalty Update Sparks Controversy | $5K Requirement Announced

By

Grace Chen

Apr 20, 2025, 06:37 PM

Edited By

Mei Lin

Updated

Apr 22, 2025, 01:46 PM

Just a minute read

A group of frustrated users looking at their screens, expressing disappointment over unmet loyalty promises from Nexo.

A growing chorus of Nexo users voices frustration over unmet promises regarding a revamped loyalty program. A year has passed since Nexo pledged enhancements, but complaints arise as new minimum balance requirements of $5,000 have come to light.

A Year of Anticipation with No Action

Nexo users are still waiting for an update after last year’s announcement signaled potential improvements. Months of silence have increased skepticism among people anticipating adjustments to the loyalty program.

User Concerns and New Developments

New comments indicate significant changes to loyalty tiers, notably the introduction of a minimum balance requirement. A user illuminated, "You now have to have $5k minimum balance in order to access their loyalty tier. Careful what you wish for!"

Additionally, sources suggest that these changes are now featured on Nexo’s 2025 roadmap. One post states, "They've included this on their 2025 roadmap, so I wouldn't worry about it!"

People are expressing mixed reactions:

  • β€œIt happened. Now you're required $5000 to qualify for loyalty.”

  • β€œSo it was revamped πŸ€£β€

  • β€œGood, stop asking them to make it worse. It’s fine how it is.”

The Community's Mixed Sentiment

While some remain hopeful, believing that changes will enhance the program, others are concerned.

"I expect that the revamp while also bringing new features will also have heavier requirements, so we’ll see.”

Such sentiments reflect the uncertainty surrounding new conditions that might affect existing loyalty.

Key Insights to Note

  • ⚠️ New loyalty requirements now demand a minimum of $5,000.

  • πŸ“… Changes are anticipated as part of the 2025 roadmap, although no timeline is confirmed.

  • πŸ’¬ "Will the changes be enough to keep loyal customers engaged?" remains a pressing concern.

In summary, as Nexo users grapple with these new announcements, the community remains vigilant, questioning the future and effectiveness of the loyalty program. Will Nexo meet user expectations, or are they about to lose their loyal customers?