Revolut Locked My €13,000 | User Backlash Grows Amid Frustration
A rising tide of discontent is sweeping through the digital banking platform Revolut as users report having substantial amounts, such as €13,000, locked away. With incidents escalating since President Trump took office in 2025, many customers are urging for greater accountability.
User Experiences and Escalating Frustration
In the past week, users have flocked to online forums, recounting their struggles with Revolut. A common theme has emerged: many feel trapped in a maze of bureaucracy. One unhappy user reflected, "Whenever I submitted documentation for clarification, it felt like starting from scratch every time, causing delays." This sentiment echoes across the platform, with many echoing similar exasperations.
Interestingly, while some users share horror stories, others have managed smoother experiences. One commenter remarked, "I’ve transferred up to €8,000 from Binance to Revolut without a hitch." Yet the divide only seems to deepen. Some users even suggested that involving news agencies has been the only way for certain individuals to get their accounts restored.
The Broader Context of Account Freezes
As complaints mount, it's pertinent to understand what triggers these restrictions. Several users pointed out that accounts often get flagged due to transactions involving cryptocurrencies or transfers from "suspicious third-world accounts." One affected user recounted, "A few hundred euros were stuck in stocks for days because of restrictions; it felt like a bizarre ordeal I couldn't escape from."
Regulatory scrutiny continues to loom over Revolut, particularly regarding its handling of customer due diligence processes. Reports indicate that the company has previously faced fines for failing to meet Know Your Customer regulations, amplifying concerns about their internal mechanisms. Users are encouraged to pursue legal channels if their issues remain unresolved, with one commenter emphasizing the power of a formal letter from a solicitor.
Community Sentiment Unfolds
The community atmosphere remains predominantly negative, with users expressing feelings of insecurity about holding large sums with Revolut. A notable comment stated, "Nobody ever learns that you shouldn’t hold this much money with this scam company." Many believe that public pressure could lead to change, as one participant noted, "Public pressure does work. Reputation is valuable and hurts more than anything."
“It’s nearly always crypto or transactions to or from suspicious third-world accounts.”
Despite the uncertainty, there are success stories. Some individuals reported retrieving amounts as high as €15,000; however, many are still left in limbo, uncertain about their funds. Users are increasingly recommended to diversify their assets across multiple financial institutions to mitigate risks; as one user articulated, "With traditional banks, the likelihood of locking up your cash decreases, even if it takes longer for them to respond to complaints."
Key Observations
⚠️ Response Durations: Some users report waiting up to 35 business days for resolutions.
🚦 Regulatory Insight: Users in the EU should contact the Bank of Lithuania; those in the UK are advised to reach out to the UK Ombudsman.
💰 Safety in Numbers: Recommendations surface to maintain amounts over €2,000 across various accounts.
As Revolut continues experiencing upheaval in user trust, the big question remains: will they improve customer relations in response to mounting public dissatisfaction? Persisting through these challenges and maintaining open communication through forums seems vital for users aiming to reclaim their funds.