Edited By
Marco Silvestri
A growing wave of discontent among users is surfacing as customers voice their frustrations over Revolut's Pro Service. Recently, a user who transitioned from Monzo to Revolut for business banking raised concerns about a delayed payment process and unexpected fees, igniting discussions about the quality of customer service offered by the platform.
For many, the promise of Revolut’s freelancer and small business accounts sounded appealing. But one user's experience reveals a stark reality. After moving all their banking activities from Monzo to Revolut’s Premium plan, the individual anticipated a seamless experience—only to be plagued by frustrations involving delayed payments and hefty fees.
"Not exactly groundbreaking, but the delay in processing my first payment has been a nightmare," the user exclaimed after waiting nearly a week while needing to pay bills. The apparent lack of expedited assistance from customer support left them feeling neglected. Crucially, they were charged a 2.5% processing fee on top of the delayed payment, totaling over €100 in what many users deem as service shortcomings.
This experience isn’t isolated; sentiment among the community remains notably negative, with several users echoing similar grievances. Some highlight that they’ve been stuck talking to automated support without achieving resolutions.
"I was just sending an invoice, not even processing a card payment," another user lamented, hinting at a possible confusion regarding fees.
Despite Revolut advertising 24-hour payment processing under certain transaction amounts, users are wondering why this service often falls short of expectations. Compounded by a busy start to their month, dissatisfaction seems to be rippling through the platform's user base.
The mix of testimonials uncovers three recurring themes among users:
Delayed Payments: Many complained about the lag in payment processing times, especially impacting freelancers tightly managing their cash flow.
Customer Support Woes: Frustration directed toward the automated support reveals a desire for more human interaction and quicker problem resolution.
Transaction Fees: The discovery of hidden fees and uncertainty around processing costs has contributed to overall dissatisfaction and reconsideration of chosen banking options.
Interestingly, while some users hold onto hopes for service improvements, the prevailing sentiment leans toward disappointment. A community chat group bustles with posts like,
"This sets a dangerous precedent for freelance workers."
▲ Delays in payments continue to frustrate many, pushing users to reconsider their options.
▼ Community support remains less than helpful amid rising anger.
★ "I wish I had listened to my friend’s warnings about Revolut,” a user reflected, indicating that word of mouth about service reliability matters significantly in financial choices.
As frustrations mount, it appears that many are leaning towards reverting back to alternatives like Monzo. It begs the question: is this just a rough patch or a fundamental flaw in Revolut’s service? Time will tell as users weigh their loyalty against repeated disappointments.