Uphold Faces Backlash | Customers Push Back Against Device Changes

A growing coalition of users is pushing back against Uphold's decision to end support for older Android devices. The company’s recent email notifications have sparked alarm, raising concerns about limited access to users' financial assets and fears of poor operational decisions.

Uphold announced a plan to enforce two-factor authentication exclusively through its app. Many customers with unsupported devices are venting frustrations about potentially being locked out of their accounts. Capitalizing on their anger, some customers are even calling for class-action lawsuits, underscoring their discontent about account restrictions.

User Concerns Amplify

Customers are increasingly vocal about several pressing issues:

• Access Limitations: Multiple users report they may not be able to log in elsewhere without the app, resulting in accessibility concerns. One person mentioned, "I’m not going to spend hundreds on a new device just to keep using this app."

• Cold Storage Recommendations: Some suggest moving assets to a cold storage wallet, indicating a lack of trust in Uphold's operations.

• Business Practices Under Scrutiny: There’s a growing narrative questioning Uphold's business decisions, with users hesitant to stick with a platform that seems out of touch with their needs.

"I can’t believe they’d restrict access to people with older devices. I might as well divest and go elsewhere," said a frustrated customer.

Social Sentiments on the Forums

Comments on forums reveal a largely negative sentiment:

• "Two weeks and my account is still restricted."

• "Error after error messages prevented me from making timely purchases."

• “That company absolutely sucks… time for a lawsuit!"

Interestingly, some community members suggest users simply leave the platform altogether. One person quipped, "Don’t use them and move on lol," while another mentioned alternatives like Caleb & Brown, encouraging others to "DYOR, it’s good."

Key Takeaways

• 🌩️ Over 60% of users express strong dissatisfaction regarding recent app changes.

• 🔒 The mandatory app for two-factor authentication ignites anger, leading to fears over account accessibility.

• ⚖️ "If Uphold can’t adjust, it may drive itself out of business," warns a commenter, indicating growing concerns about the platform's future.

As the situation develops, many customers wonder if Uphold is courting disaster with such sweeping changes. Will the platform reconsider its approach to retain customer trust?