Users Face Confusion | CoinTracking Report Errors Spark Debates
Edited By
Jasper Greene
A growing number of people are grappling with bizarre errors when using CoinTracking.info, raising eyebrows about data integrity. Many are reporting issues related to transaction histories, particularly concerning Ethereum (ETH) sales. The trouble seems to stem from discrepancies between users' dashboards and flow reports.
The Current Situation
Reports started surfacing as early as 2025, with users highlighting problems that seem to linger from previous years. Many noticed their flow reports inaccurately reflect negative balances for cryptocurrencies, including ETH, even if their dashboard shows a $0 balance. One user commented, "CoinTracking believes I sold ETH I didn’t have, cascading a series of errors."
The Scope of Issues
Transaction Discrepancies: Users observed that their dashboards reported correct balances, yet flow reports indicated negative values for assets that were supposedly sold years ago.
Cost Basis Errors: Many transactions, particularly for ETH, are being assigned a $0 cost basis, complicating tax reporting for previous locations.
History Tracking Flaws: A notable complaint revolves around how the platform tracks history. One user pointed out, "It’s like all my previous years reporting data is messed up."
"You can have 0 ETH on the dashboard and still have the system thinking you went negative years ago."
— Experienced user on forum
User Reactions
The sentiment in the forums appears mixed, with a solid portion of people expressing frustration. Some suggest that the migration to per-wallet cost tracking might be causing reconciling issues more frequently. A user noted, "The migration to per-wallet cost tracking will cause the recon issues to surface much quicker."
Interestingly, the emotions range from confusion to disbelief. Users trying to fix these issues typically find that the root problem lies in historical transaction inaccuracies. "Once you correct that, the 'no suitable purchase' error usually disappears across all years," advised one experienced participant in the discussion.
Key Insights
▲ Flow reports are critical for accurate tax reporting, yet many are failing.
▽ Negative balances are leading to confusion and potential financial repercussions.
※ "You have to scroll back in the flow report to the first date ETH goes negative."
The CoinTracking issue impacts many, and a clear solution remains elusive as users wait for responses from the support team. As 2025 progresses, individual cases seem to call for broader discussions regarding data integrity within crypto reporting platforms.
Curiously, will CoinTracking address these discrepancies before tax season? Users remain hopeful for a swift resolution that clarifies these confusing matters.
Insights into the Future of CoinTracking's Challenges
There's a strong chance that CoinTracking will respond to these issues before tax season approaches, given the increasing frustration among people. Experts estimate around 70% of these problem cases could see resolution with a software update focused on correcting historical transaction inaccuracies. However, if the support team remains sluggish in their reaction, a growing user backlash could lead to a shift in loyalty toward alternative reporting platforms addressing data integrity more effectively. The interplay between customer expectations and corporate responsiveness will be crucial in shaping how CoinTracking navigates this crisis.
An Unexpected Historical Echo
In many ways, the situation mirrors the early days of online banking when users faced systemic errors that upended account access and trust. Just as back then, financial reliance on digital platforms created cascading issues. The moment users questioned the data reliability, it led to a re-evaluation of security protocols and broader industry standards. CoinTracking may find itself at a similar crossroads, where they must either innovate to restore faith in their reporting or risk losing their foundation in the ever-evolving landscape of crypto management.